Last Updated: September 2026. This Privacy Policy applies to the Celbrico single-vendor festival quick-commerce and scheduled Muhurat delivery service.
1. Information We Collect
When you register or place an order on Celbrico, we collect the necessary customer data required to fulfill temple-grade pooja supplies:
- Personal Contact Data: Mobile number, recipient name, and delivery address.
- Delivery Preferences: Selected delivery dates and sacred Muhurat time slots.
- Device & Telemetry: Optional geolocation coordinates for precise doorstep delivery navigation.
2. Payment & Financial Security
Celbrico utilizes Razorpay as an authorized payment aggregator. We do not store credit card numbers, debit card PINs, CVV codes, or netbanking passwords on our application servers. All online transactions are processed through Razorpay’s PCI-DSS Level 1 compliant infrastructure.
3. How We Use Customer Information
Your information is utilized solely to:
- Authenticate customer sessions via SMS OTP and secure 4-digit PINs.
- Fulfill, dispatch, and track orders within scheduled Muhurat delivery windows.
- Send real-time order confirmation alerts and delivery status updates.
4. Grievance Officer & Merchant Identity
Under the Information Technology Act 2000 and Consumer Protection (E-Commerce) Rules 2020:
Merchant Entity: Celbrico Retail Private Limited
Operational Hub: Indiranagar / Koramangala, Bengaluru, Karnataka 560038, India
Grievance Officer: Priyesh Nambiar
Email: grievance@celbrico.com
Helpline: +91 99999 99999